Classic Stage Company
New York, NY
US

DESCRIPTION

Classic Stage Company is seeking a full-time Audience Services & Box Office Manager. CSC challenges the traditional perception of classic work by exploring and reimagining stories across the world’s repertoire. The position will work in the Box Office, located on East 13^th Street, in NYC.

Position Summary

Reporting to the Director of Marketing & Communications and the General Manager, the Audience Services & Box Office Manager will execute all areas pertaining to the box office and ticket sales, including membership sales, ticket income tracking and reporting, and group sales. The position will oversee part-time Box Office Associates.

Main Responsibilities

· Oversee the box office and manage sales for all CSC events and memberships

· Build and maintain all events, memberships, and reports (Spektrix); including financial reporting

· Provide sales reporting and analysis to key internal stakeholders to inform marketing and pricing strategy.

· Manage membership program and maintain a sophisticated communications strategy for members.

· Lead group sales campaigns and manage communications/sales with group leaders, facilitateand process group sales

· Maintain data integrity and oversee CRM database (Spektrix)

· Manage and train part-time Box Office Associates.

· Work with third-party ticketing vendors on outside sales for CSC events.

· Steer Classic Rewards program with marketing team (neighborhood benefits)

· Provide excellent and timely customer service to anyone reaching out to CSC’s box office

Hotline; staff box office and internal box office Hotline

Qualifications

· 1-2+ years’ experience working in a Box Office and/or Ticketing role within an arts organization, agency or similar.

· Prior supervisory experience is preferred

· Excellent customer service skills, setting an example for all Box Office staff.

· Experience with Spektrix ticketing and Dot Digital ticketing platform a plus.

· Excellent verbal and written communication skills.

· Ability to work collaboratively in a small team.

· A self-starter that takes initiative in completing day-to-day and one-off requests.

Compensation and Benefits

· The position is non-exempt, with a salary of $25/hour.

· During performances (January through June), the position will require 40 hours per week, with the hours of 12pm-8pm. Responsible for working Tuesday – Friday performance shifts.

· During dark weeks, the position will work 10am-6pm, Monday -Friday, for at least 24 hours per week.

· The position will be eligible to receive CSC’s full health benefits, including dental and vision.

· The position is eligible for flexible paid time off

To Apply

If this position sounds like the perfect fit for you, please apply! In addition to your resume, send along a cover letter that tells us a little bit about yourself beyond your work history. We'd love to know more about you and hear why you're interested in this role and what you're looking for in a new position. Please email to [email protected] with “Audience Services & Box Office Manager” in the subject line.

CSC is committed to being an anti-racist organization. CSC recognizes the responsibility we bear to make our theater a place where all artists, audiences, and staff feel supported and at home. To learn more about CSC’s commitment we encourage you to visit https://www.classicstage.org/commitment.

Classic Stage Company values diversity and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor. In addition to federal law requirements, Classic Stage Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

SALARY

$25.00 – $25.00 per hour

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