A.C.T. of Connecticut
Ridgefield, CT
US
PATRON SERVICES MANAGE RESPONSIBILITIES
This role is highly visible and interacts with patrons, sponsors, creative teams, producers and actors. Essential functions include, but are not limited to:
• Directly responsible for managing all day-to-day ticket sales, including in-person and phone sales as well as day of show box office sales.
• Create and maintain events and season packages in Audience View ticketing system. Assign seat pricing, discount codes, group sales codes, etc. Create patron rosters for every event and distribute to management. Develop other reports as needed.
• Provide exceptional customer service to patrons. Reply to patron emails and phone calls daily.
• Create emails and send to remind patrons of upcoming performances as well as thank you emails to send after attendance.
• Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary.
• Reserve appropriate number of producer seats, creative team, VIP and press holds for every performance. Process complimentary tickets as needed. Manage seat holds weekly and discuss when seats can be released.
• Develop tracking system for VIP attendance, VIP parking and ADA required seating.
• Database maintenance: Adding accounts to the database, updating and correcting patron information.
• Pull regular ticketing and financial reports for the finance team to ensure ticket revenue is accounted for and reconciled on a regular basis.
• Address all customer concerns regarding ticket purchases including, but not limited to, refund and exchange requests, credit card charges, etc. Consistently uphold theatre polices regarding refund and exchanges.
• Manage group sales process. Identify targeted groups for each production, proactively contact to provide information and follow-up as needed to finalize group sales.
• Execute outreach for group sales, sensory friendly and other special performance opportunities.
• Coordinate Audience Access program (outreach to existing and new partnerships).
• Solicit new groups for partnership opportunities.
• Build flyers and outreach materials in Canva.
• Training and supervising staff on box office protocol.
• Check and respond to subscription emails.
• Test and distribute assisted listening devices.
MORE INFORMATION:
This is a full-time position where nights, weekends, early mornings are required from time to time (particularly during rehearsals and production). Hours may vary.
Qualities required:
• Highly motivated self-starter, a hard worker with a high energy level; a “doer” with a willingness to work hands-on assisting patrons as well as staff; a true team player
• A strategic thinker and problem solver, ability to prioritize, identify critical issues and work towards results
• Possess high standards of integrity, professionalism and reliability
• Ability to maintain a high level of poise and professionalism in all circumstances
• Strong attention to detail and excellent customer service skills
• Advanced computer skills
• Flexible availability for mornings, evenings and weekends
• Experience with Audience View or other ticketing platforms preferred
Sep 23, 2024 -
$40,000.00 – $40,000.00 per year
ab184bbc-dca8-42fe-bf5a-69ef6e5c320f…
*NOTE: Do not copy/paste the above email address as it is
encoded with SPAM protection. Just click it to initiate an email from your
preferred email client.
Blocking belongs
on the stage,
not on websites.
Our website is made possible by
displaying online advertisements to our visitors.
Please consider supporting us by
whitelisting playbill.com with your ad blocker.
Thank you!
