Macy's Studios
New York, NY
US

DESCRIPTION

Position Title:

Train Station Usher

Overview:

The Train Station Usher is an ambassador of Santaland charged with helping to spread cheer and goodwill among our Santaland guests. As an Usher, you will be responsible for ensuring a wonderful holiday experience by employing a mix of entertainment, customer service and crowd control techniques to maintain the flow of guests in front of the Santaland attraction.

Essential Functions:

• Check guests in for their reservation on proprietary equipment
• Assist guests with creating a reservation
• Field guests inquires
• Direct and expedite guest into the queue line
• Assist with crowd control while maintaining a cheerful disposition
• Regular, dependable attendance & punctuality
• Always maintain a cheerful, upbeat demeanor while on stage in front of guests
• Always be in Usher costume (provided by Macy’s).

Qualifications

Education/Experience:

· Crowd control experience with both adults and children required

· Customer service experience required

Communication Skills:

· Knowledge of a second language helpful

· Strong interpersonal and communication skills

· Ability to effectively communicate with and direct children

Mathematical Skills:

· Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability:

· Must have the ability to work independently with minimal supervision

· Must be able to multitask in a fast paced environment

· Present a professional image consistent with Macy's brand values

Physical Demands:

· Prolonged standing and walking required

Other Skills:

• Effective communicator
• Leadership
• Customer Service
• Punctuality
• Cheerful and enthusiastic disposition
• Ability to engage and entertain children
• Must be comfortable working in crowded areas and confined spaces

Work Hours:

· Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays or sales events depending on business needs

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

DURATION

Nov 20, 2024 - Dec 24, 2024

SALARY

$16.00 – $16.25 per hour

APPLY ONLINE

https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/65381/?utm_medium=jobshare