Macy's Studios
Philadelphia, PA
US

DESCRIPTION

Position Title:

Villager

Overview:

The Dicken’s Village Villager is an ambassador of Macys charged with helping to spread cheer and goodwill among our Dickens Village guests.As a Villager, you will be responsible for ensuring a wonderful holiday experience by employing a mix of entertainment and crowd control techniques to maintain the flow of guests passing through the Dickens Village attraction, while staying in character as a citizen of Victorian London.

Essential Functions:

• Checking in guests using our computerized reservation system
• Assisting guest with making reservations
• Fielding customer questions and concerns
• Communicating with other Usher team members on guest flow throughout the queue area
• Maintaining crowd control

• Policing exhibit against damage to figures, littering, and shoplifting
• Communicating problems within the exhibit to managers and security
• Providing assistance to customers
• Regular, dependable attendance & punctuality
• Always maintain a cheerful, upbeat demeanor while on stage in front of guests

Qualifications

Education/Experience:

· Crowd control experience with both adults and children required

· Customer service experience required

· Performer experience preferred

Communication Skills:

· Knowledge of a second language helpful

· Strong interpersonal and communication skills

Mathematical Skills:

· Basic math functions such as addition, subtraction, multiplication and division

Reasoning Ability:

· Must have the ability to work independently with minimal supervision

· Must be able to multitask in a fast paced environment

· Present a professional image consistent with Macy's brand values

Physical Demands:

· Prolonged standing or sitting may be required

Other Skills:

• Effective communicator
• Leadership
• Customer Service
• Punctuality
• Cheerful and enthusiastic disposition
• Ability to engage and entertain children
• Must be comfortable working in crowded areas and confined spaces

Work Hours:

· Flexible with scheduling and available to work retail hours which may include day, evening, weekends and/or holidays

Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

SALARY

$15.00 – $15.00 per hour

APPLY ONLINE

https://ebwh.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/64777/?utm_medium=jobshare