Spectrum ticketing
Sarasota, FL
US

CONTACT NAME

Jessie Choate

DESCRIPTION

Job description
Responsibilities:
- Handle inbound and outbound box office calls in a professional and courteous manner
- Provide excellent customer service by addressing customer inquiries and resolving issues
- Analyze customer needs and recommend appropriate products or services
- Upsell products or services to maximize sales opportunities
- Maintain accurate and detailed records of customer interactions in the database ticketing system
- Follow call center scripts and protocols to ensure consistency and quality of service
- Collaborate with team members to meet individual and team performance targets
Requirements:
- Fluent in English, both written and verbal
- Bilingual proficiency in Spanish is a plus
- Strong communication skills with excellent phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Previous experience in a box office, call center and customer service role is preferred
- Familiarity with sales techniques and upselling strategies is an advantage
- Multilingual abilities are highly desirable
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Full-time, Part-timePay: $14.00 - $16.00 per hour
Expected hours: 24 – 35 per week

Benefits:

• Flexible schedule
• On-the-job training
• Referral program
• Work from home

Shift:

• Day shift
• Evening shift

Work Location: Remote

DURATION

Oct 9, 2024 -

SALARY

$14.00 – $16.00 per hour

APPLY BY EMAIL

jchoate…
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