Merrimack Repertory Theatre
Lowell, MA
US

DESCRIPTION

Merrimack Repertory Theatre, a LORT D regional theatre located in Lowell, MA, is seeking a Box Office Manager to oversee all ticketing operations. The Box Office Manager ensures superior customer service for the entire MRT community – with a focus on efficient, thoughtful, and thorough service for patrons. The Box Office Manager executes the efficient and orderly processing of “ticketing” requests: subscriptions; single tickets; donations; registrations and event RSVPs; gift certificates; and complimentary tickets.

All MRT employees are expected to embrace our mission statement and current strategic plan tenet of modeling Equity, Diversity, and Inclusion at our core. MRT staff works in a manner consistent with these values by providing ongoing training, education, and action toward becoming an anti-racist and more just institution.

Employment dates: Full Time, Year Round

PRIMARY DUTIES

1. Commitment to fostering an anti-racist work culture and to anti-racist principles and learning.

2. Commitment to the ideals of Equity, Diversity, and Inclusion.

3. Serve as the primary contact for all ticket sales and service.

4. Project manage many facets of subscription sales including orders, invoices, fulfillment, and seating.

5. Work with the Marketing Team to create and implement strategies to reach goals for ticket sales (including subscription series, single, group, and student tickets); building brand awareness; strengthening community relationships.

6. Supervise and schedule box office staff to ensure overall smooth operation, consistent implementation of policies, and high levels of customer service.

7. Lead Box Office specific reporting structures including daily deposits, box office budgeting, audit support, and data support.

8. Take responsibility as a “super user” of AudienceView (AV), MRT’s CRM including training staff on the system. Assist in maintaining the database, ensuring data is kept clean, and up-to-date. Help implement standards and protocols.

9. Monitor all Box Office related sections of the website and report corrections.

10. Coordinate with Front of House staff so that the MRT spaces are clean, welcoming, and accessible for patrons.

11. Assist in communication with patrons (pre-performance reminders, post-performance surveys, etc.)

12. Trouble shoot and maintain box office technology including Boca printer, assisted listening devices, ticket scanners, etc.

13. Serve as primary liaison with school groups attending Student Matinees

14. Other duties as assigned.

DURATION

Jul 1, 2024 -

SALARY

$45,000.00 – $50,000.00 per year

APPLY BY EMAIL

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